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Understand Your Rights and Our Obligations

Our legal terms set out what you can expect from 77ccc and what we expect from you — covering account access, wallet use, and eligibility based on your local law and region.

Jurisdiction-Dependent AccessAccount Wallet RulesbKash, Nagad, Rocket CoverageData Handling CommitmentsContact Rights
77ccc Understand Your Rights and Our Obligations
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Data We Collect and Why

We collect account registration details, payment method identifiers (such as your bKash or Nagad number), and session activity. This data is used to verify your identity, process withdrawals, and maintain account security.

Cookie and Tracking Policy

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference. Analytics cookies help us understand which pages load slowly on mobile — you can manage these in your browser settings.

How Long We Keep Your Records

Account and transaction records are retained for the period required by applicable financial regulations in your region. After account closure, records are held for a defined retention window before deletion.

Requesting Changes or Deletion

You can request a copy of your account data or ask us to correct inaccurate details by contacting support in writing. Deletion requests are assessed against our legal retention obligations before we action them.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

Live Chat Support Open the chat widget from any page on 77ccc to raise a legal or account query directly. Our support team can escalate policy questions to the relevant team on your behalf.
Email for Formal Requests Send written requests — including data access, account closure, or terms clarification — to our support email. We acknowledge formal requests and respond with a reference number.
Account Help Centre Your account dashboard includes a help section where you can submit wallet disputes, request transaction records, or flag a billing discrepancy tied to bKash, Nagad, or Rocket payments.

Common Questions About Our Terms

Access depends on your local law and eligible region. We do not confirm legal status in any specific jurisdiction. Check your local regulations before opening an account or making a deposit.

Any verified wallet balance at the time of closure is processed according to our account closure procedure. Submit a written request via support and we will confirm the applicable steps for your account.

Send a written data access request to our support email from the address registered on your account. We will acknowledge it with a reference number and respond within the timeframe required by applicable rules.

Yes. Submit a deletion request through support. We assess each request against our legal retention obligations — some transaction records must be kept for a defined period before they can be removed.

Providing false identity details, accessing the platform from a restricted region, or misusing payment rails like Rocket or Nagad are all grounds for account suspension under our terms.

We update these terms periodically and note the revision date at the top of the page. Continuing to use your account after an update means you accept the revised version as it stands.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.